Terms of Service
Last updated: October 2026
1. Introduction
These Terms of Service ("Terms") govern the services provided by WebFlux AI ("we", "us", "our") to business clients ("you", "your"). By engaging WebFlux AI, you agree to these Terms. The specific scope, deliverables, timelines and fees for your engagement will be set out in a separate written proposal or contract, which forms part of this agreement.
These Terms are intended for business clients. If you are engaging us in a personal, non-business capacity, please let us know before proceeding, as additional consumer protections may apply.
2. Our services
We provide: AI receptionist services (handling inbound calls and chats, qualifying leads and booking appointments), website design and development, local SEO and visibility work, branding and digital strategy, lead capture and click-to-call tooling, and ongoing support. We describe our services honestly and do not guarantee specific business outcomes, search rankings, call volumes or revenue results.
3. AI receptionist service
Our AI receptionist is a service we set up and integrate with your business's phone system to handle inbound calls and chats, qualify leads and book appointments on your behalf. We work with you to configure it to suit your specific business and services during onboarding.
It is not a human employee, and while we configure it carefully, it may occasionally misunderstand queries or generate inaccurate responses. You are responsible for reviewing and approving the final configuration before go-live, informing callers that an AI assistant may handle their interaction where required by law, and ensuring your use of the service complies with applicable call-recording, data protection and consumer-protection regulations.
We do not guarantee it will capture every lead or that its outputs will be error-free, but we will work with you to refine its performance where issues arise.
4. Website design & local SEO
Timelines for website projects are agreed in your proposal and depend on the agreed scope and timely supply of materials from you. For local SEO, we apply recognised on-site and local optimisation practices, but search engine results are controlled by third parties (e.g. Google) and we cannot guarantee particular rankings, traffic levels or business outcomes.
5. Portfolio & concept designs
Work shown in our portfolio is labelled "Concept Design" where it was not built for a paying client, and is presented to illustrate our design approach rather than to imply a client relationship or results achieved.
6. Payment terms
Fees are outlined in your project proposal. Unless otherwise agreed in writing, a 50% deposit is required before project work commences, with the remaining balance due on completion. Monthly services (AI receptionist, ongoing support) are billed monthly in advance on a rolling basis with no minimum term. Fees are quoted in GBP, exclusive of VAT where applicable. Late payments may incur interest at 8% per annum above the Bank of England base rate.
7. Intellectual property
Upon receipt of full payment, original creative work produced for your project is assigned to you. We retain the right to display completed work and concept designs in our portfolio, unless you agree otherwise in writing. Third-party assets, fonts, stock images and software licences remain subject to their own licence terms.
8. Client responsibilities
You are responsible for providing accurate, complete materials in a timely manner; delays may extend project timelines. You warrant that materials you provide do not infringe third-party intellectual property rights, and that you have any permissions needed for personal data processed through our AI receptionist service on your behalf.
9. Revisions and scope
Proposals include a defined number of revision rounds. Requests outside the agreed scope will be quoted separately, and we will notify you before undertaking any out-of-scope work.
10. Confidentiality & data
Both parties agree to keep confidential any proprietary information shared during the engagement, except as required by law. How we handle personal data is set out in our Privacy Policy.
11. Limitation of liability
To the fullest extent permitted by law, WebFlux AI is not liable for indirect, incidental, consequential or punitive damages arising from our services. Our total liability to you is capped at the fees paid for the specific engagement giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
12. Termination
Monthly services may be cancelled by either party at any time with effect from the end of the current billing month. For project work, either party may terminate with 14 days' written notice. If you terminate a project, you will be invoiced for all work completed to date, and any deposit paid is non-refundable. If we terminate without cause, we will refund any unused deposit for work not yet completed.
13. Dispute resolution
If a dispute arises, both parties agree to first attempt to resolve it informally through good-faith discussion within 30 days before pursuing formal action.
14. Force majeure
Neither party is liable for delays or failure to perform caused by events outside their reasonable control, including but not limited to natural disasters, internet or infrastructure outages, or changes in law.
15. Governing law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to these Terms
We may update these Terms from time to time. The current version is always available on our website. Continued use of our services after any changes constitutes acceptance of the updated Terms.
17. WebFlux Audit Pro (Chrome extension)
These terms apply to your use of our Chrome extension, WebFlux Audit Pro, in addition to the rest of these Terms.
Plans and trial
- The Free plan is limited to 3 audits a day and may change at any time.
- Paid plans (Pro Monthly, Pro Yearly and Agency Monthly) include a 7-day free trial. Unless you cancel before the trial ends, your subscription starts automatically at the price shown at checkout.
- Founding member prices are kept for as long as your subscription stays active without a break.
Billing and cancelling
- Subscriptions are sold by Polar (polar.sh) as merchant of record, and renew automatically each month or year.
- You can cancel at any time from the Polar customer portal. Your plan stays active until the end of the period you have paid for.
- Refunds: if you are not happy, contact us within 14 days of your first payment for a full refund.
Licence and fair use
- Your licence key is for your own use (or, on the Agency plan, your team of up to 5 people).
- Do not share, resell or publish your key. We may limit the number of devices and suspend keys that are misused.
- Features with a cost to us, such as PageSpeed checks and bulk audits, have reasonable daily limits.
Acceptable use
You are responsible for how you use the extension and the information it shows you. In particular, you agree to:
- follow Google's terms when viewing Google Maps (the extension is designed for one-business-at-a-time research, not bulk data collection)
- contact businesses lawfully, including under UK GDPR and PECR (for example, not sending marketing emails to sole traders or partnerships without consent, and always including an opt-out)
- not use the extension to send spam or to make misleading claims to prospects
Audit results
Audits are automated and may occasionally be wrong. Revenue-at-risk figures are estimates based on the assumptions you enter, not guarantees. Please check results before sending them to anyone; you can correct any check inside the extension.
Availability and changes
We aim to keep the extension and our server available but cannot guarantee uninterrupted service, particularly where third-party websites (such as Google Maps) change. We may update features from time to time.
Liability
To the extent permitted by law, our total liability relating to the extension is limited to the amount you paid for it in the 12 months before the claim. Nothing in these terms limits your statutory rights as a consumer.
18. Contact
Questions about these Terms: nigel@webfluxai.co.uk or +44 7908 859857.